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NegotiationMastery
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Добавлен 4 май 2009
The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level.
Our approach provides specific, actionable skills for navigating the negotiation process. Based on emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decision making.
Our simple yet counter-intuitive skills, take emotional intelligence and intuition to the next level, giving you the edge in any negotiation.
Our approach provides specific, actionable skills for navigating the negotiation process. Based on emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decision making.
Our simple yet counter-intuitive skills, take emotional intelligence and intuition to the next level, giving you the edge in any negotiation.
How to Properly Use "I" Statements!
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
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About The Black Swan Group
Foun...
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
===============================================================
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: blog.blackswanltd.com/the-edge
About The Black Swan Group
Foun...
Просмотров: 1 523
Видео
How Leaving Ego at The Door will Change Your Negotiation!
Просмотров 1,4 тыс.21 час назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
DON'T GET TOO EXCITED DEALING WITH MANIPULATIVE PEOPLE! - How Deal With Manipulative People!
Просмотров 2 тыс.День назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
How to Deal with Someone who is Verbally Attacking You!
Просмотров 4,8 тыс.День назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
How to Negotiate With Someone That Does NOT LISTEN TO YOU!
Просмотров 3,6 тыс.14 дней назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
How to Talk to Unfair Leadership or Management in Your Work Place!
Просмотров 3,4 тыс.14 дней назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
It is Not a Sin to Take a While to Make a deal, It is a Sin to Take a While to Not Make a Deal!
Просмотров 3,4 тыс.21 день назад
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subsc...
Build Trust-Based Relationship With Anyone! : Troy Smith's Most Difficult Negotiation
Просмотров 3,9 тыс.Месяц назад
Build Trust-Based Relationship With Anyone! : Troy Smith's Most Difficult Negotiation
Announcement! May 20th - Jocko Willink on The Black Swan Network on Fireside
Просмотров 712Месяц назад
Announcement! May 20th - Jocko Willink on The Black Swan Network on Fireside
The Best Way to Get People to Talk!
Просмотров 4,1 тыс.Месяц назад
The Best Way to Get People to Talk!
Neil Strauss and Chris Voss Explain Tactical Empathy and How to Approach New People!
Просмотров 4,2 тыс.Месяц назад
Neil Strauss and Chris Voss Explain Tactical Empathy and How to Approach New People!
How Basics First Can Improve your Negotiation Skill 10X!
Просмотров 2,8 тыс.2 месяца назад
How Basics First Can Improve your Negotiation Skill 10X!
Top Techniques to Rebuild Trust Based Influence
Просмотров 1,9 тыс.2 месяца назад
Top Techniques to Rebuild Trust Based Influence
The Winner of the Johnny Depp Defamation Lawsuit Discloses Critical Strategies to Win Negotiations!
Просмотров 3,9 тыс.2 месяца назад
The Winner of the Johnny Depp Defamation Lawsuit Discloses Critical Strategies to Win Negotiations!
How Black Swan Skills Were Used With Actual Client | Red Clover Podcast
Просмотров 4,1 тыс.2 месяца назад
How Black Swan Skills Were Used With Actual Client | Red Clover Podcast
Camille Vasquez Explains How to Deal with Someone Who Uses Mirror to Confuse You!
Просмотров 3,4 тыс.2 месяца назад
Camille Vasquez Explains How to Deal with Someone Who Uses Mirror to Confuse You!
How to Use Tactical Empathy in Bargaining To Protect Your Price | Brandon Voss
Просмотров 6 тыс.2 месяца назад
How to Use Tactical Empathy in Bargaining To Protect Your Price | Brandon Voss
60 Seconds or She Dies! - Real Estate Conference Ad!
Просмотров 2,7 тыс.3 месяца назад
60 Seconds or She Dies! - Real Estate Conference Ad!
How to Use Time and Audaciousness to Optimize Your Negotiation Success!
Просмотров 12 тыс.3 месяца назад
How to Use Time and Audaciousness to Optimize Your Negotiation Success!
Top Tips to Advocate for Yourself Without Breaking Down the Conversation
Просмотров 1,6 тыс.4 месяца назад
Top Tips to Advocate for Yourself Without Breaking Down the Conversation
The Top Negotiation Mistakes That Miss You The Deal! With Don, Sandy, and Troy!
Просмотров 2,5 тыс.4 месяца назад
The Top Negotiation Mistakes That Miss You The Deal! With Don, Sandy, and Troy!
The #1 Way to Adapt Your Communication Skills to Any Situation
Просмотров 2,3 тыс.4 месяца назад
The #1 Way to Adapt Your Communication Skills to Any Situation
How Respecting Employee's Family Needs Gains You Respect As a Leader!
Просмотров 1,1 тыс.4 месяца назад
How Respecting Employee's Family Needs Gains You Respect As a Leader!
How to Recognize The Goals of The Other Side to Get To The Deal!
Просмотров 3,7 тыс.4 месяца назад
How to Recognize The Goals of The Other Side to Get To The Deal!
Tactical Listening for Effective Communication in The Work Place
Просмотров 3,6 тыс.4 месяца назад
Tactical Listening for Effective Communication in The Work Place
Effective Communication With Chris Voss and Jordan Belfort(The Real Wolf of Wall Street)
Просмотров 6 тыс.4 месяца назад
Effective Communication With Chris Voss and Jordan Belfort(The Real Wolf of Wall Street)
The #1 Phrase to Make People Move Mountains For You!
Просмотров 54 тыс.4 месяца назад
The #1 Phrase to Make People Move Mountains For You!
How to Have Trust-Based Influence and Impact With Your Team!
Просмотров 1,3 тыс.5 месяцев назад
How to Have Trust-Based Influence and Impact With Your Team!
Tactical Listening Gives You The Best Information About Your Counterpart- What Do You Love About X
Просмотров 3,6 тыс.5 месяцев назад
Tactical Listening Gives You The Best Information About Your Counterpart- What Do You Love About X
Practicing Black Swan Skills Leads to Great Communication
Просмотров 2,7 тыс.5 месяцев назад
Practicing Black Swan Skills Leads to Great Communication
Hallelujah!!! I’m blessed and favored with $60,000 every week! Now I can afford anything and support the work of God and the church. For Your glory, LORD! HALLELUJAH!
That’s fascinating! I’m always keen to learn about people’s successes. I’d love to hear more about your achievements.
This is what Ana Graciela Blackwelder does, she has changed my life.
After raising up to 60k trading with her, I bought a new house and car here in the US and also paid for my son’s (Oscar) surgery. Glory to God.shalom.
I know Ana Graciela Blackwelder, and I have also had success...
Absolutely! I have heard stories of people who started with little or no knowledge but managed to emerge victorious thanks to Ana Graciela Blackwelder.
Can we get some examples of ego labeling?
The Black Swan Way 💯 5:09 - 5:30
That part about knowing when to accept the fact that they are going to stay manipulative and to just say “Screw this!” and walk away is something I wish I had known YEARS ago. I don’t want to make the mistake of jumping to that with people I already know “IF” the reason they are manipulative with me is because I haven’t set the boundary correctly before….and as soon as you SET a boundary, people seem to come out of the woodwork to try to break it. Even people we’re close to or want to be close to. Once I’ve hit my threshold, I’m somewhat “rude” or an a-hole with how I reply back at that point. I’m really trying to fix that. I’m working on how to improve the way people perceive how I communicate from the get-go so I can avoid a lot of this later. Your videos really are helpful. I even listen to them while I’m driving. I appreciate them a lot.
Brilliant
02:02 🔔 Assertiveness is crucial in addressing repeated contract scope violations. 02:34 💬 Use "I messages" strategically and not out of frustration. 02:50 ⚖ Prioritize tone and calmness when delivering assertive messages. 03:07 ⏳ Pausing before responding helps avoid emotional reactions. 03:54 🧠 Focus on responding rather than reacting to maintain control. 04:34 🛡 Expect defensiveness in negotiations and prepare mentally. 06:12 🔍 Curiosity and acceptance are key to understanding attacks. 06:44 🚩 Be cautious about proceeding with manipulative counterparts.
I really appreciate the moments in your videos where you point out the times when it is good to just walk away from the deal. I sometimes get caught in the trap of thinking if I had better skills or better personality it would have turned out better. Sometimes the better skills and personality is to know when I could have improved my own communication skills and sometimes it’s to know when would have been a good point to just walk away.
I really appreciate your videos. I feel like I was SUPPOSED to find this channel. I’ve had relationship(s) I cared about go all to hell-in-a-handbasket because I didn’t know how-to-negotiate, and feel like I could have had a different outcome if I had been more competent with what I know and can do. I really love these videos where you go into the topic of people who are being manipulative though, and how to NOT take anyone’s crap. (And also how to NOT be one of those people!). I wish I had been a lot more cool-headed with some people and knew then how to reply this way…or just walk away before I cared. (“It’s not a sin to not get the deal. It’s a sin to take a long time to not get the deal.”. HA!) Thank you for all the great clips you post on here. I really appreciate you.
0:00 🤔 Detaching from ego is difficult but necessary for constructive communication. 0:12 🧠 Control your response, not the situation. 0:28 🧭 Stay curious and listen to understand if the attack is valid. 1:01 💡 Own your mistakes to maintain communication. 1:29 🛑 Reacting impulsively hampers effective interaction. 1:55 🤐 Allow the other person to vent to uncover the real issue. 2:30 🔍 Denying known faults ruins interactions. 2:56 🕵 Misinterpretations often drive attacks; use them to gather useful information. 3:23 🎯 Stay present to uncover valuable insights during confrontations. 3:50 🛡 Recognize and confront manipulative accusations. 4:11 🚫 Don't tolerate attacks on your character; ask for evidence. 5:33 🧩 Question specific accusations to expose manipulation. 6:14 ⚠ Be prepared for heightened reactions when calling out manipulation.
Thanks 🙏 for the time stamps and soundbites…
Right! Just being nice and understanding is the key. ♥️😎🙌🏼
Ever coming to Australia, Mr Voss? I owe you a beer or two. Coowee!
What Calibrated Question??? Sandy, Troy, We seem to overuse mirrors and labels, and it appears to be detrimental to our ability to properly use Powerful Calibrated Questions. Am I completely off track? ❤
You've made me aware of how I can utilize by empathy and melancholy; instead of it hurting me. Thank you.
so true
so true its all about understanding
For me this was one of the best black Swan-video's so far, ever, just excellent.
When you ... I feel... because.....
Tactical empathy
Great topic and sage advice. You accurately described the thought process that goes on when trying to close certain high ticket prospective clients. Thank you.
- 00:00 💼 Evaluate decisions carefully, considering the nature of potential partners. - 00:31 💰 Tempting deals can cloud judgment about manipulative behavior. - 01:08 🤔 Proceed cautiously if your counterpart shows manipulative tendencies. - 01:16 🧠 Protect your sanity and well-being in business dealings. - 02:20 ⏳ Slow down and consult others when faced with enticing but questionable deals. - 03:10 🛡 Fall back on training and skills during manipulative attacks. - 03:25 🚫 Be prepared to say no and use strategic communication techniques. - 04:01 👥 Recognize when manipulation turns into victimization. - 05:00 🔄 Use strong labels to address manipulative behavior without assigning blame. - 05:55 💬 Challenge manipulative behavior to disrupt scripted responses. - 06:43 ❌ Know when to end a conversation if manipulative behavior persists. - 07:48 📢 Send a clear message indicating unwillingness to tolerate manipulative behavior. - 08:00 🔍 Seek collaborative partners who respect your perspective.
Thank you for the reminder and the clstification!!!
I'd love to hear chats about how to handle situations where a manipulative person cannot be avoided. As in, an ex spouse and children are involved, etc. Can feel very much like a hostage situation 😅
Great advice! You will drive yourself crazy thinking you did something wrong or can somehow "fix" this energy vampire.
This reminds me of the ELF vs HALF model for Black Swan Group; E.L.F. (Easy, Lucrative & Fun) or HALF (Hard, Annoying, Lame, and Frustrating)
The deal is the deal. There is preparation and there is lack of preparation. Everyone comes with their own motivations. But the deal is still the deal.
Sounds like the fable “Frog and scorpion”
I love this team explaining scenarios to viewers. I have a couple of books from this team.
tactical empathy
I-Message examples: * When you say there's no room for negotiation, I feel pessimistic, because it seems like there's no chance for a win-win outcome. * When I hear "just figure it out", I feel let down, because it makes me think my counterpart isn't as interested in the success of this deal as I am. * When you tell me my opinion doesn't matter, I feel worried, because I don't want this to become an adversarial relationship.
Sadly this doesn't work against my wife. She's got 30 years of built up material to fill any dynamic silence. She's perfectly happy to have me never say a word and her just vent and ad hominim until she finds something else to do or has to leave or go to bed.
And mine. I am only married for 7 years though.
Have you ever said how you really feel?
Is it an impossibility that thinking that you use this AGAINST your wife, results in a bad outcome?
Nah. I don't believe it doesn't work. If you are truly curious about what she thinks and express it correctly, she will have to back down especially when what you say is a steelman of her perspective. Sometimes you don't go deep enough and the other side doesn't feel heard that's why they are still shouting back. My experience tells me that this thing works even with a narcissist. If it doesn't work with your wife, maybe she is beyond a narcissist. I think it's more highly likely that you used it incorrectly or that your frustration prevents you from being curious. Here's the thing: If you use tactical empathy correctly, the other side is forced to connect with you because tactical empathy is ultimately about building rapport and connection. If she somehow rejects your empathy, she will feel as if she's declaring enmity and that's the last thing a "lover" wants to do. She will know that she is the cause of the communication breakdown and she will feel extreme guilt and shame, unless she is a narcissist. If she is a narcissist, she will not tolerate shame. She will instead say that you are the one that should be shameful. If she's really a narcissist, you should not be in a relationship with her anyway. Just end it man.
This should convince you about tactical empathy and I-Message: Rejecting an "I-message" can lead to feelings of guilt. This guilt arises because the rejecting party might recognize that the other person is making a genuine effort to communicate their feelings and needs in a non-confrontational way. By rejecting this attempt, they may feel they are not reciprocating the effort to maintain a healthy and empathetic dialogue. For regular people, this guilt and shame would cause them to perform self-reflection and improve themselves. If they never perform self-reflection, this is a huge red flag. There's a high likelihood that they are narcissists. And that means you should break up with them. Fortunately, it's easy to end the relationship with a narcissist in a love relationship. Opposite is happening with narcissistic business partner. Try hard not to commit business deals with narcissists because ending partnership in business involves legal implication, which is complicated and shit. I've done it before. I tried to exit the partnership and I ruminate about it everyday. It's very bad for your mental health.
- 00:03 🧠 Stay curious during attacks to understand their origin and motives. - 00:14 🧘♂ Practice dynamic silence for 45 seconds to a minute to defuse aggression. - 01:03 👂 Consider if you're missing something the other person is trying to communicate. - 02:00 💼 Acknowledge the other person's pressures to clear logjams and reduce attacks. - 02:54 🎭 Recognize manipulation tactics aimed at making you uncomfortable to gain concessions. - 03:50 🔍 Use curiosity to identify if the issue is due to not listening, unrecognized pressure, or manipulation. - 04:32 🚫 Confront manipulators directly about their counterproductive behavior if necessary. - 05:28 💬 Use the "I message" technique to highlight what they stand to lose if behavior doesn't change. - 06:50 🔄 Structure the "I message" to focus on consequences rather than feelings. - 07:30 ⚖ Address persistent unproductive behavior sparingly to maintain influence. - 08:00 🛡 Employ "I message" effectively for threats, demands, and ultimatums.
Thank you!
“Unless you’re dealing with a sociopath”.
I've talked with a person suffering from narcissistic personality disorder and the labeling technique still works with him even when he doesn't have any empathy for anyone. But empathy is usually not enough for narcissists. Even if they are wrong, they will not tolerate the feeling of shame and will project their shame onto you instead. It's like uno reverse card. First time I noticed that I was completely flabbergasted. "They know that we know that they are wrong and yet they still insist on arguing. How is such kind of shameless behavior even possible in this world?" I have learned that, with narcissists, you need more than empathy. You need to compliment or admire them somehow. You have to only talk about what they will gain and lose. Do not ever talk about what you should gain because they don't care. For example, if they use silent treatment on you, you should ask "When you give me silent treatment, it makes me unable to communicate good ideas to you, how is that good for you?" Notice that we focus on what they will gain or lose. We do not tell them that we are mad or stuff like that. In conclusion, almost all humans are influenced by empathy, including people suffering from challenging personality disorder. It's the question of whether that's enough. Try empathy first, then try admiration, if they don't work then assert hard. Usually after you empathize with somone, you will develop a very strong position that you can assert very easily because your position already addresses all their concerns.
@@offchan it is indeed through labeling that it’s even possible to have a dialogue with these type of personalities. When it comes down to business I only found these personas workable when pinned against each other. So, I often try negotiating by orchestrating meetings in which I prepare to play them against each other. Using admiration as a tool to make them compete. They are quite often blind sided since it is their weakness.
@@Ladyinred001 Yep, narcissists never think they are being manipulated because they think they are too smart to be manipulated. If you admire them, they will never perceive it as fake because their false-self truly believe that they are the best person in the world and deserving of all admirations. Even if you say that they are full of empathy, they will still think it's true even when they lack empathy. This means that narcissists can be manipulated quite easily. You just have to NOT fight them. Acknowledge that they cannot backdown and will never lose in a game of asserting dominance, it's in their DNA. They will take you to court even if they are your friends. Do not fight narcissists. They prefer to lose everything as long as they feel that they are superior than you. These are example admirations that I've used in the past and they worked well: - Your concessions on this issue demonstrates your integrity. (To encourage them to concede further) - If I ask you to concede more, I'll be a person that doesn't appreciate your goodwill. So you are completely in control with the solution that we will choose now. What do you think is a good solution here? (To give them a sense of control. It's their oxygen) I've learned that if you do these 3 things well on top of tactical empathy: 1. admiration/flattery 2. give the counterpart the feeling of control 3. discuss mainly on the counterpart's loss and gain rather than your own loss and gain You will win more negotiations because these techniques do work with regular people as well. Just don't use it too much because regular people can feel insincerity easier than narcissists.
#Truth
I don't even want more pay, I want the same pay, adjusted for inflation. I want my standard of living, having negotiated a decent starting salary, to stay the same. I don't think that my loyalty to a company should be punished, and that me staying in the same place gaining more expertise to do that job more efficiently and reliably shouldn't mean that some newbie coming in straight out of uni should get more than me when I've been doing my job for 9 years. I don't want to be rich, I just want my due. I shouldn't have to desert my friends & colleagues to do the same job at a competitor where I might not like the conditions or culture. I like what I do. I think I shouldn't have to slide into poverty to continue doing it.
❤🙏🏼 I truely feel that another chapter of my best life began with studying Chris Voss's teachings. Blessings.
Bout got damn time
These guys are like left4dead crew ❤😀
Tactical empathy
About accusation audits. The more powerful in the situation you are, the better it works. W no power it's not as effective, but still usually gets the intended result, defraying a sticking point. Thanks Derek Chris, et al.
I’m curious, would this work with a narcissist?
Yes
Yes… Like they say in the video is to feed their individuals needs. Wether they’re accommodating, assertive, analyst, narcissistic.
Once you have established that the other party (narcissistic, aspd) isn’t looking to be “understood” but to actually create havoc and chaos, you have to know that accommodating will only result in you getting hurt. I take on a role of a journalist or interviewer, creating the notion of me not being in opposite of them, also not on their side but rather an entire different element. In that way I retract all the information I need, the number 1 blindspot I found in people with narcissistic tendencies is that they love to showcase their egos. You don’t stroke it, you let them stroke it while you watch (no pun intended, 😅) Get the info, see how you can weave it into your objective…and if not? Abandon the whole thing.
- 0:30 🤔 Thought on handling conversations with powerful people: don't challenge their control. - 1:00 🛠 Use labels, mirrors, and calibrated questions to manage power dynamics without confrontation. - 2:01 🤷 Discussion opens up on the effects of power dynamics and fear of loss. - 2:35 👂 Importance of listening to powerful individuals and using respectful techniques. - 3:01 🧩 Techniques help powerful people realize their own errors through self-discovery. - 3:41 🔑 Catering to the needs of powerful individuals helps in managing conversations. - 4:08 🌟 Ego labels can effectively manage assertive people by making them feel heard and respected. - 4:54 🚩 Not challenging their power reduces their perception of threat. - 5:42 🧠 Clear their minds early in the conversation to ease the process later. - 5:58 🏋♂ Fatigue from lengthy conversations can be used to your advantage. - 6:29 👀 Fear of losing power can be mitigated by acknowledging it through accusations audits. - 7:19 🤝 Meetings with powerful people should be treated as negotiations to avoid bartering. - 7:52 🎯 Using negotiation skills prevents the need for bartering and lets powerful people realize their own mistakes.
1.5 years nobody told me I’d been diagnosed with schizophrenia… Majority in therapy Do NOT Listens to me,,, this is why I’ve been trying to learn from Chris Voss. I knew the most important things was I needed help reducing my stress, and to look to Subject Matter Experts like Chris and The Black Swan team…
tks for your time
derek seems agitated
Good talk!
4:00 - 4:48 Facts
Tactical empathy!
You all are Pros - excellent work Can you do a piece on how to deal with the other 2 types Analysts in power Accommodators in power